Customer may return the package to the designated shipping address, and cover the shipping fee for returning the package only after the customer service staff have authorized the return and issue them with the RMA number.
Please ship the package to the designated address provided by the after sales staff. Customers have to cover the shipping fee for the package return. We will provide a partial refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.
You can return or exchange your purchase within 28 days of the delivery date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. Faulty products can be returned to us if they have
the following types of quality defects: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color
difference, major difference between the photographed product and the product received. If you experience the above
problems, please contact us immediately.
If you are not 100% satisfied with your purchase, you can either return your order for a full refund minus shipping fee or
exchange it for something else.
In order to qualify for our refunds policy, all Items must be in a re-saleable condition i.e. undamaged, in their original
and undamaged packaging, unworn and complete with all tags and labels attached.
We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery and are not in re-saleable condition. Goods returned that are in unsatisfactory condition and not re-saleable may be returned to you at your expense.
Goods must be returned with your original receipt and be in the condition that they were purchased. Without a receipt we
will exchange or refund in vouchers at the last know selling price. If you return a single item bought as part of a multi buy discount offer (for example buy 2 for £20.00) you will be refunded the full price of the item less any discount given in the offer. If you return all the items purchased with the multi buy offer discount you will refunded with the full multi-buy value.
If your payment card expires before we process your refund please contact customer services by telephone with your order
number, and we'll send you a cheque for the correct amount.
Refunds are processed as soon as we receive your parcel, please be aware it may take up to 10 days for the refunded money to show in your account depending on your bank.
Our refunds policy is in addition to your statutory rights.
Exceptions to Refund Policy:
There are exceptions to our Refunds policy for certain items. Please note this is a non-exhaustive list and that these conditions do not affect your non-excludable statutory rights.
For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products once worn or once the packaging has been opened or damaged unless the items are of unsatisfactory quality or unfit for purpose:
underwear (unless the hygiene strips and tags are still in place);
swimwear (unless the hygiene strips and tags are still in place).
PO Box 53426